Another Reason AdEngage is Awesome

Posted by MyOwnDemon

May 29, 2008

It’s no surprise to the marketers I talk to that Adengage is one of my favorite ad companies as both a publisher and an advertiser. I can list a million reasons why I like them, but today they really went above and beyond so I wanted to share it with everyone.

Adengage is migrating data and has been having some problems lately due to this move. Instead of keeping everyone in the dark about it (like most networks would) they sent out an email where they let everyone know exactly what’s up - and then throw out some kickass freebies.

Why can’t more companies be like this? Here an excerpt from the email:

We know that service disruptions cause significant issues for both our advertisers and publishers and would like to offer the following compensation:

All time based ads that were running this morning will be extended for an additional 24 hours. If your ad expired at some point today, it will be reactivated and then expire again after the additional 24 hours. The technical issues that we experienced did not affect CPC advertisers, as no clicks were billed during the downtime.

All Publishers will receive one full day’s credit of extra earnings at the end of the month. We will calculate the day’s credit by taking 1/31 of your earnings for the month of May and adding this to your next payment. We will be issuing this during our payment cycle which occurs on June 16th.

As someone who has quite a few ads running with them right now, it gives me confidence knowing I’m working with a network who actually appreciates their adverisers and publishers.

MyOwnDemon out.

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